When I bought my house last November, I went to a small, local bank for my mortgage. I got great personal, fast service. The loan officer, my Realtor and the appraiser all worked together to get everything done in a timely manner.
That was all great, but my mortgage was really not with my local bank, it was with a financial company in Florida, Taylor, Bean, and Whittaker. I have paid my mortgage online through the Taylor, Bean website since January. No problems until yesterday. I logged on their website to find this disturbing message:
Unfortunately, at this time we are unable to offer an online payment option. Please mail your payment to the following address: Taylor, Bean & Whitaker Mortgage Corp. Attn: Cashiering 1417 N. Magnolia Ave. Ocala, FL 34475 Also, please be sure your loan number is written on your check and include any special payment instructions such as additional payments to principal or escrow. If you have recently received notification your loan was transferred to a new servicer, please disregard these payment instructions and follow the instructions outlined in the transfer notice. Taylor, Bean & Whitaker Mortgage Corp. has officially ceased a majority of its operations on August 5, 2009; however, we will continue functioning in a reduced capacity until all loans have been transitioned to new servicers.. I immediately started trying to find out what had happened. It seems that Taylor, Bean has a large share of HUD financed mortgages. The company did not file the correct reports with HUD, so HUD suspended Taylor, Bean from writing HUD loans on August 4. Taylor, Bean is being made an example:
"Today, we suspend one company but there is a very clear message that should be heard throughout the FHA lending world - operate within our standards or we won't do business with you," said HUD Secretary Shaun Donovan.
The fallout from this decision seems immense to me. Taylor, Bean shut down operations the next day. Over 1000 people immediately lost their jobs. 30,000 (estimated) people whose loans would have closed this month, have to start completely over with another company. The hurt and frustration of those people is very evident on the message boards.
I'm not sure what this all means for my loan. It was probably transferred to Bank of America. My payment isn't due until Sept. 1, so I'll wait to see if
I get an official notice before trying to make a payment.
It seems to me that this power play between HUD and Taylor, Bean could have been handled much better. Thousands of people were caught in the crossfire with no recourse.
Dave Ramsey's 100% down idea is looking better and better.